The inaugural AI-Native Telco Forum brought the global telecoms community together for two days of insight, innovation and ...

Banks will leverage Explainable AI (XAI) tools like SHAP and LIME to demystify complex models, making AI-driven decisions and ...

HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

AI Risk Quantification modules, like the one from Kovrr, bring measurable insight into how scenarios could affect operations ...

Launching with an initial investment of $250,000 from family and friends, its founders are now responsible for a portfolio ...

Implication: Your marketing is strategic when you can describe how the combination of your actions is explicitly designed to ...

Zeca Media has released a new report examining how AI-driven search tools are reshaping the way customers evaluate and select ...

Your competitive advantage comes from standing out. By investing in these four marketing trends, you’ll create a presence ...

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Audiences want an authentic connection with the companies they patronize. Create a better brand on social media by ...