The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

Companies that get it wrong risk undermining customer trust, losing market access or falling afoul of emerging global ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Keith Riegert, president of the Stable Book Group, offered a master class on AI tools during the recent Sharjah Publishers ...

The peak online shopping season is also the peak season for ecommerce fraud. Here are five practical tips and considerations ...

Customer conversations have become the frontline of enterprise growth. Speed, scale, and automation once defined success. But today, they are no ...

PIECES OF EASTER is a 2013 Christian romantic comedy about a woman named Alza Reese who must hitch a car ride with a farmer ...

Operator: Greetings, and welcome to Proto Labs Third Quarter 2025 Earnings Conference Call. [Operator Instructions] As a ...

It’s a sunny August afternoon and Jimmy Kimmel is on vacation, so Haddish is guest-hosting his late-night program. Her ...

Microsegmentation has long been touted as the gold standard for restricting lateral movement by hackers. It helps lock down ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...