Companies that get it wrong risk undermining customer trust, losing market access or falling afoul of emerging global ...

DreamSofa’s customer experience is the phoenix rising above a sea of meh. Take their white-glove delivery standard — this isn ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Keith Riegert, president of the Stable Book Group, offered a master class on AI tools during the recent Sharjah Publishers ...

Customer conversations have become the frontline of enterprise growth. Speed, scale, and automation once defined success. But today, they are no ...

The Crescendo Secret Sauce: AI Without Workflows MostAI systems in customer service today rely on workflows: Rigid, pre-programmed scripts that dictate how conversations unfold. These workflow ...

PIECES OF EASTER is a 2013 Christian romantic comedy about a woman named Alza Reese who must hitch a car ride with a farmer ...

Marketing starts with trust. And you build trust faster and cheaper through active reputation management than by simply throwing money at ads.

It’s a sunny August afternoon and Jimmy Kimmel is on vacation, so Haddish is guest-hosting his late-night program. Her ...

Black Friday 2025 (28 November) represents massive opportunity – SA consumers spent over R30bn across just three banks in 2024, with online transactions up 14% YoY. However, planning for just one day ...