Sarah Munby, permanent secretary of the department that houses the civil service’s new digital hub, has told MPs that ...

Specifically incorporating artificial intelligence into the DWP’s systems, which has struck fear into many people thinking they’ll trade being on hold with being misunderstood and outright ...

The Department for Work and Pensions (DWP) has come under fire in a scathing report by the Public Accounts Committee released on Friday, which criticised the handling of claimants with complex ...

The Department for Work and Pensions (DWP) has issued a warning about things you must do if you are going on holiday. These regulations affect millions, including those on universal credit and ...

The Department for Work and Pensions (DWP) has said it will only be able to prosecute the "big" cases of benefit fraud due to court backlogs. The news comes as the new Public Authorities (Fraud ...

An estimated £9.5 billion was wasted on fraudulent or mistaken benefit claims last year, a shocking new report has revealed. That is the equivalent of around £254 per UK taxpayer. Some £1 in ...

DWP disability benefits claimants are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs have said. The Department ...

Criminal gangs are exploiting the system." He made these remarks during a committee meeting attended by Department for Work and Pensions (DWP) officials, discussing their strategies to combat ...

The Department of Work and Pensions (DWP) took on average 26 minutes and 53 seconds to answer calls from employment and support allowance (ESA) claimants in the year to March 2024, the Public ...

People claiming disability benefits are getting “unacceptably poor service” from the DWP, MPs said, with calls being answered on average after a 26 minute and 53 second wait. The wait times, revealed ...