Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

New floors can instantly transform your space, but only if they’re installed properly. Learn if Lowe’s is a good option for your next flooring project.

Goldco offers gold and silver investing services, including gold IRAs. Learn how the company works, its fees and what to ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Focus on benefit-friendly industries. Health care, banking, utilities, higher ed, and government contractors are most likely ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

The Motor Ombudsman has reported a 14% rise in used car disputes in 2025, alongside a warning that good customer service remains paramount for retailers as used car transactions climbed to nearly ...

Retail strength, data centre demand and rising power prices could reshape Origin’s earnings trajectory.

Addressing the customer's enquiry, Lloyds explained that "the switch incentive takes up to 40 days to be paid if you have ...

Banks, retailers and travel companies top the list for highest customer satisfaction levels, according to a new survey. First Direct is the nation's top company for good customer service, the latest ...

Good wages will change customer experience,” says Jagdish N. Sheth, Charles H. Kellstadt Professor of Business ...

A customer asked Lloyds to clarify the qualifying rules ...