Walgreens’ plan to combat increasing theft by locking products up at their stores has hurt sales, the company’s CEO said in a ...

STATEN ISLAND, N.Y. -- While many big-box chains now lock up merchandise as a means of combatting theft -- requiring shoppers ...

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer ...

Shoplifting rates in the three largest U.S. cities — New York, Los Angeles and Chicago — remain higher than they were before ...

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

The policy of locking up items at big stores was supposed to curb shoplifting in the U.S. in the wake of the pandemic.