Elected officials, faith leaders and community advocates called for a halt to the expansion of ICE’s presence in Michigan — including plans for an ICE administrative office in Southfield and a new ...

During his conference call ahead of the NFL scouting combine, Daniel Jeremiah hinted at teams coveting Tyler Linderbaum and potentially paying out a massive free agent deal ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

On a rainy Ash Wednesday, Christian and Jewish clergy gathered to pray and call on ICE agents to end violent tactics, follow their conscience ...

LONDON (AP) — Ever since he was ousted as the head of Ukraine’s army in 2024 and appointed as the country’s ambassador to Britain, Valerii Zaluzhnyi has widely been seen as the top political rival to ...

General Hospital does not love pilots, Scott Arnold, executive vice president and chief digital and innovation officer of the health system, told Becker’s. “In healthcare, pilots often become a slow ...

Forum members have discussed their discomfort with mass deportation efforts, debate how federal agents have interacted with ...

There’s a sense of urgency in Basim Sabri’s voice as he stands in the middle of a banquet hall at his mall in the heart of Minneapolis, directing the flow of busy volunteers and jovially asking his ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

Hours after U.S. Immigration and Customs Enforcement agents fatally shot a man in Franklin Park, U.S. Rep. Jesus “Chuy” Garcia, a Democrat from Chicago, called for a full investigation of the shooting ...

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...