People in a Highland village have been warned not to drink tap water after a “major contamination incident”. The Scottish Environment Protection Agency has sent officers to Killin after multiple ...

The draft Directions prohibit deceptive digital practices and compulsory bundling while mandating explicit consent. SFBs must refund and compensate customers in cases of ...

Typeform, the AI engagement platform that turns forms into workflows, today announced AI data enrichment that automatically enriches form responses. Enriched contact profiles can then be activated ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

If your product is one of the most innovative and effective customer experience technologies in the market today, the CUSTOMER Product of the Year Awards offer the chance to earn one of the industry’s ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

A vulnerability advisory was issued for a WordPress Contact Form 7 add-on plugin that enables unauthenticated attackers to “easily” launch a remote code execution. The vulnerability is rated high (8.8 ...

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...