State lawmakers from the Lower Hudson Valley want the state Public Service Commission to reject NYSEG's request for ...

Bartec TPMS announced the addition of Jason Holloway as field service representative for the Northeast and Eastern Midwest ...

PRESSADVANTAGE – EggNest.ai announced its official launch today, introducing a new model for enterprise AI adoption that ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

After requesting her grocery receipt, a woman realized her Uber Eats driver had scammed her. Now, she's warning others to ...

REPRESENTED CALIFORNIANS IN THE NORTH PART OF THE STATE FOR MORE THAN A DECADE, PASSED AWAY THIS WEEK. HE WAS 65 YEARS OLD. FRIENDS AND COLLEAGUES ARE REMEMBERING CONGRESSMAN LAMALFA FOR HIS LEGACY, ...

No one has more patience than a customer service worker. One call-center employee, already on her way out, found herself locked in a frustrating argument with a customer who thought they knew ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...