Our acclaimed columnist highlights the critical importance of connecting with Chinese FIT travellers well before the peak CNY holiday period and compares how three industry stakeholders fared.

You walk into a salon expecting a quick mani-pedi and some relaxation, but a simple towel turns the moment awkward. She was ...

I once watched a woman walk into a meeting without saying a word. She didn’t rush. She didn’t over-smile. She didn’t hover ...