Microsoft Azure outage services and businesses hit list and fixation of services highlight how a configuration change caused ...

Volvo’s data scare shows how fast — and smart — you need to move after a breach, especially when the problem starts with a ...

CISOs are charged with managing a vast ecosystem of MSPs and MSSPs, but are the usual processes fit for purpose as outsourced ...

Built for simplicity and speed, the new platform is reimagining public safety software for law enforcement and emergenc ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

SolarWinds’ State of ITSM Report 2025 shows that generative AI helps IT teams speed incident response and resolution.

Leaders who cultivate a chronic sense of unease: High-reliability organizations lack complacency. They understand that a good ...

Everything we know after the Hickman County Sheriff's Office said an explosion occurred at an explosives manufacturing plant.

Abstract: Service desks are used by customers to report IT issues in enterprise systems. Most of these service requests are resolved by level-1 persons (service desk attendants) by providing ...

The latest AI-powered incident management tools can help restore continuity from the chaos of unplanned disruptions.

Hurricane Katrina looms large in the history of American emergency management, both for what went wrong as the disaster unfolded and for the policy changes it triggered. As the nation looks back on ...

Resolution No. 15 of April 24, 2024, of the National Data Protection Authority (ANPD), aims to regulate procedures for reporting security incidents involving personal data. Aligned with the provisions ...