Abstract: This paper presents a novel methodology for applying process mining techniques to an unstructured call log dataset, CallcenterExample. csv. The dataset, which has been simplified and ...
Abstract: Minimizing the resolution time of service-impacting incidents is a fundamental objective of Information Technology (IT) operations. Efficient root cause analysis, adaptable to diverse ...
Data, Information, Knowledge, and Engineering (DIKE) Research Group, Department of Informatics, Faculty of Information Technology and Data Science, Universitas Sebelas Maret, Surakarta, Indonesia ...
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