There's an art to getting what you're owed when a business gets it wrong, and studies show many of us don't actually go to ...

Winners of the 2026 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the ...

Near (Hire With Near) reports U.S. companies are hiring fewer roles but focusing on experienced talent, often in Latin ...

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

A patty shop has been told major improvements are needed following a damning food hygiene inspection. Jamaica Patty Co, located at 27 Liverpool Street in the City of London, received a food hygiene ...

Australian supermarket giant Woolworths tweaks its AI-powered assistant after users said it gave them the "ick".

Airline blamed travel agent for lack of birthdate on ticket, but court found that Porter was at fault for not adding the information ...

Two southern Alberta cities are losing commercial airline service just as they are preparing to boost the profile of their ...

Multiple Waterloo, ON residents report being overcharged and misled by an appliance repair company they believed was a ...