Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
Leader du jockeyage automobile (le convoyage de véhicules), DriiveMe.com est appelé des centaines de fois par jour par ses chauffeurs, pour des urgences. David Saguez, le directeur des opérations, ...
On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...
Meero came up with a platform to uberize the real estate or wedding photo business. Things don’t look so well today. Fact from fiction. Assuming that there are many employees or interns left, they ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
Neither American Express nor Zenchef allow you to book a table at Mokonuts. Waiting time: four weeks. In the evening, restaurateurs Moko Hirayama and Omar Koreitem take care of their children.
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