Nous passons une grande partie de nos vies dans les transports, les métros, les bus. A Paris, la ligne 14 et son prolongement ont tout changé. Dans le RER, tout ne fonctionne pas bien. Mais à NYC, ...
Dans les hôtels, vous ne voyez plus ni ne rencontrez le directeur. Il a disparu. C’est désormais un directeur administratif, qui s’habille souvent comme un pingouin. Et les touristes japonais sont ...
Neither American Express nor Zenchef allow you to book a table at Mokonuts. Waiting time: four weeks. In the evening, restaurateurs Moko Hirayama and Omar Koreitem take care of their children.
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Corinne Schamber recounts her remarkable career at Teleperformance, where she started more than thirty years ago. She has held almost every position there, eventually becoming Managing Director for ...
Three times less expensive than Genesys or Odigo, LCL's new telephony software is causing a stir among the 12,000 advisers at the Crédit Agricole subsidiary. But LCL was voted customer service of the ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
On a mission for RED by SFR, Intelcia saw a rapid ROI (return on investment) in the roll-out of fibre, after a complex start-up: +15% on performance. The project demonstrates that AI, particularly ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
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