When two agents reply to the same customer at the same time, it can cause confusion and duplicated effort. To ensure smooth and efficient communication, Akece includes features that …

In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent agents from responding to a ticket …

Should the application create a new ticket, or could the email be a reply to an existing ticket, risking a duplicate? To address this, the application examines the email's SMTP headers, …

How to prevent two sales reps from responding to the same potential customer? Set up an automatic conversion of emails into business opportunities.

Nov 14, 2025 · Effective customer email management is about streamlining the way your team handles tickets. Discover strategies, workflows, and tools that can help with this.

In this blog, we’ll walk through a before insert Apex trigger in Salesforce that checks for existing Contacts with the same Email, Last Name, and Phone values.

Nov 6, 2025 · However, replying to tickets via email, especially when adding CC, can lead to duplicate notifications. This article explains how email notifications work in ticketing systems, …

Sep 3, 2020 · This article provides quality information on how to avoid working on the same lead and what you can do to fix the problem.

Nov 15, 2024 · Here’s how we can utilize Microsoft’s new Email Deduplication feature to prevent sending duplicate emails to shared addresses. By using this feature, we can ensure that even …

Nov 20, 2025 · Learn how to deduplicate email addresses in Dynamics 365 Customer Insights - Journeys.