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  1. Effective communication skills are fundamental to good interactions between two or more people. This book, An Introduction to Communication Skills, is the first in the series.

  2. Communication is a process that involves two parties – the sender and the receiver. This means that communication is a two-way process. It, basically involves the sender and the receiver.

  3. Given that we know that face- to-face communication delivers the most complete message, we know that verbal communication alone can be challenging in creating effective communication.

  4. Developing effective communication skills is crucial to maintaining good personal and professional relationships. Practicing these essential skills outside of conflict can help improve your …

  5. Listening skills give us the power to calm an emotionally-charged conversation, keep the conversation on topic and ensure that everyone’s opinion is considered even if everyone does not agree with that …

  6. The Seventh Challenge is to practice your evolving communication skills in everyday life, solving problems together, giving emotional support to the important people in your life, and enjoying how …

  7. Desired communication skills vary from career to career, but this textbook provides a foundation onto which you can build communication skills specific to your major or field of study.

  8. Communication is not a mystery – it can be deconstructed and learned!

  9. Through communication, people reach some understanding of each other, learn to like each other, influence one another, build trust, and learn more about themselves and how people perceive them. …

  10. How you can apply your communication skills to communicating in difficult situations, including giving and receiving feedback and persuading and influencing others.