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FacebookNew York City Fire Department (FDNY)
For National Public Safety Telecommunicators Week, the FDNY recognizes the important work our dispatchers do every day, responding to thousands of calls, knowing that a life may be on the line. “Split second decisions that we make can change the whole outcome of an operation,” said Supervising Fire Alarm Dispatcher James Keane. With 20 years on the job, SFAD Keane now oversees and trains new dispatchers, a position he doesn’t take lightly. “The most rewarding thing I could take from training and
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